Critical Incident Response Service

What is the Critical Incident Response Service?

A critical incident is any incident or event that is threatening, causes significant physical harm or is emotionally overwhelming in the workplace. Examples of critical incidents include assaults, robberies, threats, fires and the witnessing of significant or fatal injury.

The critical incident response service is a rapid response service for this type of incident aimed at supporting and assisting employees who have been exposed to a critical incident in coping with then normal, however often unpleasant, distress associated with these types of incidents.

What is Axis Injury Management’s approach to Critical Incident Response?

As per current evidence based best practice, Axis Injury Management’s approach to responding post-incident is to provide “Psychological First Aid” to employee. This consists of education and support to Employees, as well as the identification of Employees who may be having difficulties coming to terms with the incident and their subsequent reactions, and who may require additional assistance in the form of one-on-one psychological counselling.

Why refer to Axis Injury Management for this service?

Axis Injury Management employees a number of experienced Psychologists who have experience in the provision of Psychological First Aid services and who have attended training specific to trauma reactions. For further information on the qualifications of the Psychologists employed by Axis Injury Management please refer to the Staffing tab on our website (www.axisinjury.com.au).